Common questions (FAQ)
Here you will find answers to the most common questions about our products, orders, shipping and more. If your question is not there, please contact us by email support@artexio.de.
General questions
Does Artexio offer advice on the products?
We are an online retailer and offer a large selection of products from different manufacturers. Since we are not directly entrusted with the technical development of the products, we cannot provide individual product advice on the phone.
So that you can make the best possible decision, you will find all the important information directly in the Article descriptions. If you lack information there, please let us know!
Is there a showroom or a shop?
No, ARTEXIO is a pure online shop. This allows us to offer a large selection of products and keep prices as attractive as possible.
Order & payment
Which payment methods do you offer?
- Credit cards (Visa, Mastercard, American Express)
- Clear (Invoice & installment purchase)
- PayPal
- Apple Pay & Google Pay
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Shop Pay
Can I change or cancel my order afterwards?
If your order has not yet been processed, we can make changes or cancellations. Please contact us as soon as possible by Email to support@artexio.de.
Shipping & delivery
What are the shipping costs?
The shipping costs are automatically calculated in the checkout. From a certain order value we may offer free shipping. You can find the exact information on the respective product page.
How long does the delivery take?
The delivery time depends on the product and the inventory. You can find the exact information on the respective product page.
Products & availability
An article is sold out - will it be available again?
Not all sold -out items will be available again. If you are interested in a specific product, contact us by e-mail.
Do you also sell spare parts or accessories?
Yes, we offer spare parts and accessories for some products. Use the search function or write us one e-mail, if you are looking for something specific.
Return & guarantee
Can I return an article?
Yes, you can return unused items within the legal cancellation period. You can find more information in our Cancellation policy.
What happens if my article arrives defective?
If an article is damaged or defective, please contact us immediately with photos of the damage. We will then take care of a solution as soon as possible.
Your question was not answered?
Please write us one Email to support@artexio.de Or use our Contact form.